Refund policy
RETURN & ORDER POLICY
All sales are final.
Due to the limited and small-batch nature of Pretty In Motion products, we do not accept returns, exchanges, or order cancellations once an order has been placed.
By placing an order with Pretty In Motion, you acknowledge and agree to the terms below.
ORDER CHANGES & CANCELLATIONS
Please review your order carefully before completing your purchase, including your selected size, color, quantity, and shipping address.
Once an order has been submitted, we are unable to guarantee changes or cancellations. If you need to request a change or cancellation, contact us as soon as possible. We will do our best to accommodate the request, but we cannot guarantee that it will be possible once your order has entered processing.
SHIPPING
Orders are shipped to the address provided at checkout. Pretty In Motion is not responsible for delays caused by the shipping carrier, weather, natural disasters, customs, or other circumstances outside of our control.
Customers are responsible for providing an accurate and complete shipping address. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
LOST OR STOLEN PACKAGES
Once an order has been shipped and tracking information indicates that it has been delivered, Pretty In Motion is not responsible for packages that are lost, stolen, or misplaced after delivery.
If your package appears to be missing, please first contact the shipping carrier and verify the delivery address and location. We will provide reasonable assistance with carrier claims when possible, but we cannot guarantee reimbursement or replacement for packages marked as delivered.
DAMAGED OR INCORRECT ORDERS
We carefully inspect and package orders before shipment. If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Your message must include:
Your order number
A description of the issue
Clear photographs showing the damage, defect, or incorrect item
Photographs of the packaging, if applicable
Do not return an item unless instructed by Pretty In Motion. We will review the issue and, at our discretion, may provide a replacement or another appropriate resolution.
Damage or defects caused by normal wear and tear, improper care, misuse, alteration, or failure to follow the product’s care instructions are not considered manufacturing defects.
SIZE & FIT
Customers are responsible for selecting the appropriate size. Please review the measurements and sizing information provided on the product page before purchasing.
We do not accept returns or exchanges due to incorrect sizing or changes of mind.
FINAL SALE
All products purchased from Pretty In Motion are final sale unless otherwise required by applicable law or as specifically stated in this policy.
Pretty In Motion reserves the right to refuse fraudulent, abusive, or otherwise illegitimate claims.
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be waived under applicable law.
For questions regarding an order or this policy, please contact Pretty In Motion through our official customer service channels.
